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Shipping policy

Delivery Information

At The Heels, we value transparency and want to ensure you have a clear understanding of how your order reaches you. Because our collection includes both Ready to Ship items and handcrafted Made to Order pairs, delivery timelines can vary.

Shipping Timelines

We partner with Bluedart to ensure your footwear arrives safely. While exact delivery dates are not provided at the time of booking, you can use the following estimates:

  • Ready to Ship Pairs:
    • Prepaid Orders: Delivered within 48–72 hours in metro cities.
    • COD Orders: May take an additional 1–2 business days.
  • Made to Order Pairs:
    • As these are meticulously handmade, please allow 2–3 business days for production. We often finish them earlier, but quality takes priority!

Dispatch Schedule

  • Cut-off Time: All orders for "Ready to Ship" items received after 4:00 PM are dispatched the next working day.
  • Weekends: We do not dispatch on Sundays. Any orders placed after 4:00 PM on Saturday will be dispatched on Monday.

Tracking & Delivery Issues

Once your order is on its way, a tracking number will be automatically sent to you via Email and WhatsApp. You can track your package directly on the Bluedart website.

Need Assistance?

For the fastest response regarding your delivery, please reach out to us: