Savio : Embellished Leather Beige Crossbody Flap Bag
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Additional Info
Place of Business: The Heels, D-9 connaught place, Inner Circle, 110001 New Delhi Delhi, India
Email: info.theheelsindia@gmail.com
Contact: +91 8929002756 (WhatsApp)
Return Policy
Returns
We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. In case the product does not fit you/or you do not like it, you can exchange the same within 5 days for a different style or a credit note.
To start a return, you can contact us at info.theheelsindia@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info.theheelsindia@gmail.com, kindly use "RETURN" as your subject for quicker response
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
- No exchange on Sale items add
- Size related issues after wearing the product
- No returns without the original packaging material (box, bag, shoe bag, barcode)
- Returns post 5 days
- Wear & Tear damage
- In footwear we are only offering exchange (if size issue / manufacturing defect), No cash refund.
- In Bags there is no exchange & return
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Returns
We will notify you once we’ve received and inspected your return.
- Monetary refund will not be provided
- All items purchased from our website can be returned for a credit note within 5 days from the date of delivery. The entire amount of the returned product (excluding shipping cost) will be credited to the coupon code.
- We cannot refund in case of delays in delivery of your order How to use Credit Note: Credit Note can be applied on our website at the checkout pageOn the checkout page, you have to apply the credit note code in the 'DISCOUNT CODE' section and click on 'APPLY'The discount code will immediately be reflected and the amount will be deducted in the total as per your discount amount givenFor any issues in using the credit note code please contact our customer care team for assistance on info.theheelsindia@gmail.com
Cancellation Policy
heelsindia.com reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in a reasonable time.
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FAQs
We offer sizes EU 35–42 for women and EU 40–46 for men, along with big sizes up to EU 49 on selected styles with select styles also in half sizes. Please refer to our detailed size chart and fit notes mentioned on each product page for the most accurate selection. Still unsure? You can always reach out via WhatsApp for a personalized size recommendation.
We use a variety of materials such as premium vegan leather, 100% genuine leather, and hand-picked textiles across collections. All materials are chosen for long-lasting comfort and durability. Our packaging is eco-conscious, and we’re actively working on expanding our sustainable collection.
Yes! Many of our designs come with flexible uppers & soles, adjustable straps, or extra toe room. You’ll find a “Fit Note” on each product that tells you if the style runs wide, narrow, or true to size.
No worries—your satisfaction is our priority. We offer easy returns or exchanges within 7 days of delivery, provided the shoes are unworn and in original condition. For full details, refer to our Returns & Exchanges policy. Monetary refunds are applicable only for manufacturing defects.
Use a soft, damp cloth to clean most surfaces. For leather, we recommend using a leather conditioner every few months to maintain the true nature of leather. Always store your shoes in a cool, dry place and avoid prolonged exposure to moisture.