Gift Card
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Easy Exchange
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The Heels Gift Card can be redeemed in whole at our store in Connaught Place only.
The Heels Gift Card is valid for 1 year from the date of purchase and any balance thereafter will be forfeited.
Damaged or defaced Card(s) will not be honoured. There will be no replacement or compensation if card is lost.
The Heels reserves the right to alter terms and conditions of this Gift Card without prior notice. Any dispute shall be referred to The Heels and the decision of the Company shall be final. Disputes are subject to Delhi Jurisdiction.
This card cannot be exchanged for cash. For more detailed terms and conditions please reach out to us on info.theheelsindia@gmail.com
Additional Info
Place of Business: The Heels, D-9 connaught place, Inner Circle, 110001 New Delhi Delhi, India
Email: info.theheelsindia@gmail.com
Contact: +91 95601 81590
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FAQs
We offer sizes EU 35–42 for women and EU 40–46 for men, along with big sizes up to EU 49 on selected styles with select styles also in half sizes. Please refer to our detailed size chart and fit notes mentioned on each product page for the most accurate selection. Still unsure? You can always reach out via WhatsApp for a personalized size recommendation.
We use a variety of materials such as premium vegan leather, 100% genuine leather, and hand-picked textiles across collections. All materials are chosen for long-lasting comfort and durability. Our packaging is eco-conscious, and we’re actively working on expanding our sustainable collection.
Yes! Many of our designs come with flexible uppers & soles, adjustable straps, or extra toe room. You’ll find a “Fit Note” on each product that tells you if the style runs wide, narrow, or true to size.
No worries—your satisfaction is our priority. We offer easy returns or exchanges within 7 days of delivery, provided the shoes are unworn and in original condition. For full details, refer to our Returns & Exchanges policy. Monetary refunds are applicable only for manufacturing defects.
Use a soft, damp cloth to clean most surfaces. For leather, we recommend using a leather conditioner every few months to maintain the true nature of leather. Always store your shoes in a cool, dry place and avoid prolonged exposure to moisture.